Information Centre and Service Co-ordinator
At the Information Centre in Keighley
This is an exciting opportunity to join or growing Dementia Friendly Keighly’s (DFK) information and advice team. The role is a rewarding one helping carers and people living with dementia by providing information and support to help them navigate the many complexities and concerns they may have about living with dementia for themselves, relatives or friends in relation to dementia.
Working with our Service Delivery Manager you will undertake face to face and telephone-based appointments working at either our main office in the Airedale Centre in Keighley or one of our outreach centres in the Bradford, Keighley and Craven area.
You will be responsible for answering and triaging telephone calls, responding to emails, and meeting and greeting people visiting each centre.
You will also be involved in some of our support groups and running peer support sessions.
Administrative duties will include but are not limited to keeping detailed records of service usage to be collated for reports to the board and funders, maintaining the client database; keeping the DFK website and social media messaging up to date; maintaining the appointment diary, filing and other office systems.
Training and support will be provided to help the successful appointee develop expertise where required.
Skills, knowledge, experience and attributes. | Essential | Desirable |
Personal and/or professional understanding and experience of dementia. | ✔ |
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Ability to show compassion, empathy and understanding with people affected by dementia. | ✔ |
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Excellent communication (written and oral) and interpersonal skills. | ✔ |
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Excellent organisational and prioritising abilities. | ✔ |
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Experience in a similar role or a role that required similar skills, with a varied workload and demonstrating an ability to self-organise. | ✔ |
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Able to work independently and proactively and at the same time, demonstrate strong team working skills. | ✔ |
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Ability to build good working relationships with DFK volunteers, staff and trustees. | ✔ |
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Understanding of, and hands on experience of, using a range of social media platforms. | ✔ |
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Ability to use the Microsoft IT Packages such as email, word, excel at minimum of a basic level. | ✔ |
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Experience of using social media, including Facebook, Instagram and Websites |
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Desire a varied role, in a small organisation where you may have to carry out other reasonable tasks outside your job description to ensure the service is delivered. | ✔ |
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Committed to Equal Opportunities. | ✔ |
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Ability to speak other community languages representative of our town and surrounding areas. |
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dsmith@dfk.org.uk
with your CV and letter of application.
Closing Date: Friday November 14th 2025
Would you like more information?
Get in touch